Wanted:
Colossal solution-driven, web-based
IT & Process Support Specialist (m/f/d)

IT & Process Support Specialist (m/f/d)

We are looking for full-time 1st- to 3rd-level support specialists to join our Professional Services team in Belgrade as soon as possible.

You are utterly web-savvy and love that wonderful moment when you crack a particularly hard nut? This job is perfect for you if you like helping others and have a lot of fun in tracking down tricky problems. Together with your team, you'll process requests from all over the world and assist users, for example, in maintaining websites (markets and dealers) of large companies - with technical as well as process questions. 

English? good
PowerPoint and Excel? top
Your Tasks: 
  • Answering operating and process questions
  •  Development and implementation of solutions
  •  Analysing, assessing and solving (or forwarding) of bugs
  •  Carrying out demanding project tasks
  • Creation of manuals and reports
  •  Focus is on supporting web-based systems (CMS) and applications


HTML? yes
Curiosity about technology? nice
Skills you should have:
  • Successfully completed studies with IT content, comparable IT education or work experience
  • Very good MS Office skills (with focus on Outlook and Excel)
  • Ability to work in a team and social competence
  • Fluent in spoken and written English
  • Strong communication skills (telephone and e-mail)
  • Ability to grasp things quickly and pleasure in learning fast as well as in taking part in training courses
We absolutely don’t have anything against: 
  • Experience in being a support specialist or with working at a user help desk
  • Knowledge of web development and/or web content management systems
  • ITIL knowledge and social media affinity
  • Experience in giving webinars and/or face-to-face trainings
  • Routine in dealing with ticket and/or issue tracking systems
  • Additional foreign languages, especially German
  • Passion for the automotive industry


How do I apply?

Conveniently online. Simply click on "Apply now" and follow the next steps. We are looking forward to it and are very excited about your application.

Apply now

Questions?

Feel free to contact Isabell Mäder. Either by e-mail to jobs@netcare.de or by phone at +49 7472 9677-360.