Our Lights are always switched on for you
Our support is a lot different than the conventional you're-on-hold-hotline. There is a fully-equipped, high-end, first-level help center waiting for you with – please don't let it go any further – second level skills. We get rid of 80 to 90 % of the problems right away. For everything else, we got you covered with next level institutions. We also help with project marketing, that's how we call the internal marketing for new software systems.
By the way: The earlier we get on-board, the faster you get our high-end services and the lesser are your costs due to inefficient processes, operating errors and information disbalances. All disciplines are in constant exchange at netcare. So the whole background story and the complete history of your IT landscape is available to every person involved in the project any time. Result: fast and efficient solutions.
We have got your back throughout the entire software lifecycle and are there for you when it comes to timely solutions for acute problems. We orient ourselves by ITIL in a very pragmatic way.